Job Opportunity

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Job Opportunity

Post  NJCA on Mon Sep 17, 2012 12:17 am

Thank you
for any help you can give us in finding candidates, through the New
Japanese Canadian Association, who may be interested in 2 technical
software support roles we
have in our Customer Support department. These roles are located in our
Waterloo, Ontario office, but if you know of people in the Toronto area
who are interested, it would still be worth talking with them.


The principal
requirements for this role is fluent Japanese, with sensitivity to
Japanese business culture and practices, and the technical software
skills outlined in the attached job
posting information, to work during regular working hours, that
provides after-hours support for our customers in Japan.


OpenText is a global
software company, and Canada’s largest, that grew from a project with
the Oxford English Dictionary, at the University of Waterloo, a
world-class technical university.
For more information about our company, please see out website
www.opentext.com.


My role at OpenText is
to manage large programs, such as the expansion of our Customer Support
team in Waterloo. If you know of anyone who is qualified and is
interested, they may call
me at the phone numbers below, or they may contact Michelle Berry, the
Human Resources lead on the project, at +1 905 762 6235.
Thanks again!

Pat de Valence, Director - Corporate Programs


Open Text Corporation


+1 905 762 6490 Office & Fax | +1 416 723 0366 Cell
===============================================================================


Job list:
----------------------------------------------------------------------------------------------------




Senior Technical Analyst (4308)



OpenText Enterprise
Information Management (EIM) technologies and business solutions allow
organizations to take full advantage of enterprise information to gain better
business insight, capitalize on opportunities to positively impact the
business, improve process velocity, reduce risks related to information
governance, and protect sensitive information and intellectual property from
internal leaks and external threats. With growing volumes and a host of formats
to manage and leverage, organizations need to bring structure to the
unstructured. By doing so, they will be unleashing the power of information to
drive faster decision making, improved agility, strong security policies, and
an increased ability to both exploit the opportunities and control the risks of
enterprise information.


OpenText provides solutions across the entire range
of core EIM capabilities – sophisticated, secure, high-value, and
cost-effective – onsite, via mobile devices, private cloud, or in the cloud.

General Description
The primary responsibility of this position is to
provide first- and second-line support on the use and configuration of a range
of Open Text products with primary focus on supporting the ECM suite of
intranet products. In addition to supporting complex customer environments this
role may also involve suggesting techniques and tools for application
development, and submitting requests to the development team for product
enhancements.

Primary Duties
1. Troubleshooting of escalated customer issues with
ECM and other Open Text products in a timely manner via telephone, Email and
where necessary onsite support.
2. Testing of ECM issue within the various
environments for validation and solution purposes.
3. Providing consulting support to the 1st level
support team.
4. Detailed written documentation of all customer
issues within the company database.
5. Authoring of technical documents in the ECM
knowledgebase.
6. Strong interaction with other departments and
teams in troubleshooting major issues.
7. Assisting in the training and mentoring of 1st
level ECM technicians.






Skills and Knowledge
Required:

• Previous experience with the following networking
operating systems:
Windows Server, Solaris and HPUX.
• Previous Customer Service telephone support
experience.
• Excellent analytical thinking and problem solving
skills.
• Strong interpersonal and listening skills in a
real-time, telephone support environment.
• Good written communications skills.
• Knowledge of web servers and HTML
• Experience with relational DBMS (Oracle, MS SQL
Server)
• Past experience with ECM Software a plus.

The following skills would be a plus:
• Experience with any scripting or programming
language (Java, CGI, Perl, .NET and C/C++)
• Previous document management, workflow, and text
search and retrieval experience

Education:
The position requires a Bachelor’s degree or College
diploma or equivalent experience.


OpenText is an equal opportunity employer that hires
and attracts talent regardless of race, religious creed, color, national
origin, ancestry, physical disability, mental disability, medical condition,
marital status, sex, age, veteran status, or sexual orientation. At OpenText we
acknowledge, value and respect diversity. We draw on diversity of thought and
experience to reflect the rich array of cultures representing our broad global
customer base.

As a technology company, we can only be as good as
the people who are part of our team. To that end, we seek talent with diversity
of life experiences and perspectives from around the world!
If you may require accommodation in completing the
application process please email recruiting@opentext.com or call our toll free
number 877-201-7127.
If you are contacted regarding this position, please
advise the interview coordinator of accommodation measures you may require
during our selection process. Information received relating to accommodation
needs of applicants will be addressed confidentially.


------------------------------------------------------------------------------------------------------




Technical Analyst (4307)



OpenText Enterprise
Information Management (EIM) technologies and business solutions allow
organizations to take full advantage of enterprise information to gain better
business insight, capitalize on opportunities to positively impact the
business, improve process velocity, reduce risks related to information
governance, and protect sensitive information and intellectual property from
internal leaks and external threats. With growing volumes and a host of formats
to manage and leverage, organizations need to bring structure to the
unstructured. By doing so, they will be unleashing the power of information to
drive faster decision making, improved agility, strong security policies, and
an increased ability to both exploit the opportunities and control the risks of
enterprise information.


OpenText provides solutions across the entire range
of core EIM capabilities – sophisticated, secure, high-value, and
cost-effective – onsite, via mobile devices, private cloud, or in the cloud.

General Description
The primary responsibility of this position is to
provide first-and second-line support on the use and configuration of a range
of Open Text products with primary focus on supporting the ECM suite of
intranet products. In addition to supporting complex customer environments this
role may also involve suggesting techniques and tools for application
development, and submitting requests to the development team for product
enhancements.

Primary Duties:
1. Troubleshooting of customer issues with ECM and
other Open Text products in a timely manner via telephone, Email and where
necessary onsite support.
2. Testing of ECM issue within the various
environments for validation and solution purposes.
3. Detailed written documentation of all customer
issues within the company database.
4. Strong interaction with other departments and
teams in troubleshooting major issues.






Skills and Knowledge
• Previous experience with the following networking
operating systems:
Windows Server, Solaris and HPUX.
• Previous Customer Service telephone support
experience.
• Previous experience administering / supporting ECM
systems.
• Knowledge of web servers and HTML
• Experience with relational DBMS (Oracle, MS SQL
Server)
• Excellent analytical thinking and problem solving
skills.
• Strong interpersonal and listening skills in a
real-time, telephone support environment.
• Good written communications skills.

The following skills would be extremely helpful:

• Experience with any scripting or programming
language (Java, CGI, Perl, .NET and C/C++)
• Previous document management, workflow, and text
search and retrieval experience

Education ;
The position requires a Bachelor’s degree or College
diploma or equivalent experience.




NJCA

Posts : 267
Join date : 2009-02-28

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